KAAK service

Lodged a case (C-***6) ,13 July 2019, it was received by an agent (Kernisha Captieux) and closed without any response or acknowledgement from my end that the issue had been resolved. When I responded to her findings there was no response or acknowledgement to date,it has been more than a week.

Yesterday I then lodged another case (C-***1)requesting the same information as above and the same agent was allocated my case. You can guess she did what she does best after a case has been allocated to her, opened it and closed it with 15 minutes without any interaction with me.How do you close a case without interacting with the customer or actually closing the case? Who is she servicing,herself? The thing is called customer service not self-service. ABSA Vehicle Finance please look at you customer service system, it is flawed in all ways.