just ridiculous

On Saturday 16.09.2017 I went to Absa Eastlands to open a new account. I waited patiently for a customer service representative to assist me with this. Thats where the first negative showed its head as i waited patiently for around an hour before i could be attended to. Once the process of opening the account started it was so drawn out. My address had to be loaded multiple times as it was captured incorrect more than once and this is just one point of all the frustrating elements i had to endure on my trip to the bank. What a lengthily process. I walked out of the branch 2 hours later thinking that all the t's where crossed and i's dotted and although it took long that all procedures where followed and I would have no problems in using my new account. To my dismay ... I put my card in the ATM tonight just to be notified that it WASN'T ACTIVATED ... So i wasted 2 hours on Saturday at the branch just to get a piece of plastic that does not work. I will definitely not waste my time to go back and redo this as too much of my time has been wasted already. I mean how can a simple process like opening a new account be so frustrating and full of flaws?