Just poor service

I have had an absa account for more than a decade now. A few years ago I had my wife switch her account to the same bundle as they had an offer where your spouse will pay 50% of the account fees if he/she opens a similar account. A year later absa stopped this offer and increased both our costs. Now they offer the same again and proudly indicate it on my fees email for 2021, but it doesn't apply to existing customers....? Phoned 3 times now, hold on and then the call just gets dropped when I am transferred. Pathetic.