SL
Stacey L
1 reviews | Active since Apr 2011
09 Nov 2016, 09:50
Just plain ignoring a request
<p>I have requested on numerous occassions for my Insurance Policy to be sent to me. Eventually I sent an email to say that I want to cancel my policy that I have had with them for over a decade and even then no response!</p> <p>Just plain rude and coulndt give a damn - maybe they dont need loyal customers!</p>
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Replies (3)0
Replies (3)
Absa's replyOfficial
09 Nov 2016, 12:35Dear Stacey
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 Nov 2016, 12:35
Official
Dear Stacey
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
SL
Stacey L's updateReviewer Update
15 Nov 2016, 14:35I still keep getting mails saying that my query has been resolved and closed and I keep saying that it hasnt - again just ignoring my emails.
I want someone to send me the forms / process to cancel my policy.
SL
Stacey L's update15 Nov 2016, 14:35
Reviewer Update
I still keep getting mails saying that my query has been resolved and closed and I keep saying that it hasnt - again just ignoring my emails.
I want someone to send me the forms / process to cancel my policy.
Absa's replyOfficial
16 Nov 2016, 09:34Dear Anastacia
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply16 Nov 2016, 09:34
Official
Dear Anastacia
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,