RB
Ronel B
1 reviews | Active since Dec 2019
23 Jan 2020, 15:48
Just missing
My sister sent me money from the USA, for my granddaughter who was born early and had to stay in hospital longer than expected. The money was sent over on the 13/01/2020. Her husband spelt my name incorrectly and had to do a correction. Wells Fargo says the correction was done on the 16/01/2020 and sent through immediately. It is now the 23/01/2020 and the money is still not in my account. This is bad service. How can the correction just be gone? Really really dissapointed in absa.
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Absa's replyOfficial
24 Jan 2020, 08:59Dear Ronel, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Best regards,
Absa's reply24 Jan 2020, 08:59
Official
Dear Ronel, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, an expected timeframe for further feedback/resolution via email. I look forward to being of service to you. RegardsPravesh Bejay
Best regards,