Just ignore us totally

We suffered a burglary end of February. ABSA refused to pay us out for everything as they claimed we were under-insured.<br> The assessor came to our house and told us we were under insured etc. He told us if we had of been insured for a much higher value, they would have paid us out our full claim but is that not lying ? To insure something at a much higher rate than its actual value? Would they realy have paid out? They probably would have said that we have over-insured.<br> <br> If ABSA Idirect feel this is so, why is it that 6 weeks later no one has contacted us to even offer to suggest we amend our policy if they really had the customer's interest at heart?<br> <br> Secondly Mr Steven Steyn, just ignores emails and phone calls.<br> <br> we are so frustrated as we are really wasting our time with this company.<br> <br> We have a business account as well as personal bank accounts with ABSA and are in the process of changing all this as we are tired of being blatantly ignored.<br> <br> People beware when looking for an insurance company - be careful of ABSA.