Just do your job

My card will expire the end of the month and I have received notifications that the courier will contact me for delivery. Up to date nothing. Phoned your call centre to request that they follow this up and they wanted to waste my time by doing a security check. Informed the girl I am not giving any new details , just get the courier to contact me. Not willing to do so. Spoke to a very ****y Tia Hamilton who as a manager just kept on saying that she will not request the couriers to deliver my card before I concede to the security checks. I am phoning you to do your job and then I get the run around. Told her I will cancel my card and also place this on hello peter - all fine by her, she will not get my card delivered. Her manager is a Goody but I cannot speak to him as there is not a phone number for him. Always laughable - the poor call centre managers that are given important jobs but not allowed to have a phone. I expect an apology from Tia, and if I do not get a call by Thursday afternoon from the couriers - I am not reachable on Friday - I will Monday open a new account. If I compare this to the brilliant service I have always received, I am shock and saddened by Tia's attitude