Just close my account! !!

I got married for the second time in Dec of 2011. When I went into the branch to change my name (from my previous married name) to my current one, I was told they would not do it without my old ID (which was ****** and never replaced) and a letter from my previous spouse. I told them neither of these were possible, and they refused to help me further. A week later I went in and cancelled my credit card, savings account and cheque account as I was opening one with FNB. After more song and dance, they seemed to be able to close the accounts. <br> 2 years later in 2013 I got a call from lawyers stating my absa credit card was in arrears because they hadn't cancelled it. I put the incident up on hello Peter and after paying the outstanding amount (which was actually THEIR fault) I was assured it had been closed. <br> Apparently not. Today I had a very similar call from the lawyers threatening legal action overy the SAME credit card account!!!!! Can someone not see that there has been NO activity on the account for several years! The last being that payment in 2013!!!!! This needs to be rectified. Without me being liable for these outstanding fees!