Just block account without warning
ABSA just blocked my flexi reserve on my home loan account without any warning, phoned them this mornings and they advised me it's because of fica documents they now need, they never send me a mail or phoned me, just block the account. I have send them all the documents and still I cant access my funds in my account, I have made at least 5 calls with no success just empty promises
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Absa's replyOfficial
18 Jun 2024, 14:16Dear Customer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply18 Jun 2024, 14:16
Official
Dear Customer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6 Kind regards,Group Customer CareRezona Louw
Best regards,