"Judging a book by its cover"

My husband and myself is in good standing with Absa and has been a clients for many years and we even has a very substantial investment account at Absa. Upon seeing the business banker Yolande Knoetze and requesting a letter of good standing from her, My husband was appalled, disgusted but mostly dissapointed at the treatment he received. Yolande Knoetze did not even open his account to check his history with the bank upon refusing to give him the letter. She made him feel like less of a person and it was clear by her actions and manner of speaking to him that she judged him on his casual appearance and probably that he is a colored male and assumed that he was wasting her time, and the red Absa card he was holding in his hand. This was really upsetting for him because he brought in millions of rands into the bank and to be treated in that manner was disgusting to say the least. Absa please train your staff to not" judge a book by its cover" in fact to not judge anyone and treat everyone with the respect and dignity they deserve. Being an ex Absa employee myself and having worked for years at Absa I was really surprised at the treatment my husband received and even a bit embarrassed to say the least.