Journal debit without my concern

I have been a client with absa for more than 10yrs now I have a loan which I was paying monthly from my current account. Due to my unemployment problem I could continue with my payments and I did inform them. November 2024 I got a job 25 January I received my second salary of R15000 into my savings account which absa took R11 258.88. I could pay rent money to go to work but what stressing me the most I could pay the registration for my son as he is accepted at the university and the closing date is today.

I made monthly arrangements to continue pay as from the 31 of thus month but they are still not promising to refund me so that I can be able to provide for my kids.