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KM
Khayelihle M

1 reviews | Active since Sept 2018

28 Nov 2024, 20:17

JOURNAL DEBIT RCCS BOS J

ABSA just debited R500 called JOURNAL DEBIT RCCS BOS J what the hell is that i did not authorise any debit order like that this is unacceptable

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Replies (4)
KM
Khayelihle M's update29 Nov 2024, 08:55
Reviewer Update
Formal Complaint: Unauthorized Debit Journal on My Account

Dear Absa Complaints Team,I am writing to formally lodge a complaint regarding an unauthorized debit journal processed on my account. On 2024/11/28, an amount of R500 was debited from my account without my prior consent or notification. Upon reviewing my statement, it appears this debit is linked to a dormant account I previously held with Absa.Details of the Issue:
  • Account Number (Debited Account): ***
  • Debit Amount: R500
  • Transaction Date: 2024/11/28
  • Transaction Description: Debit Journal
I did not authorize this transaction, nor was I informed about it beforehand. This raises significant concerns about transparency and compliance with fair banking practices, particularly as the funds were debited without any communication or explanation.Requested Resolution:
  1. Immediate Reversal: I request that the debited amount of R500 be refunded to my account immediately.
  2. Detailed Explanation: Please provide a written explanation of why this debit occurred, including any supporting documentation or authorization you claim justifies this transaction.

Next Steps:If I do not receive a satisfactory response or resolution within 5 business days, I will have no choice but to escalate this matter to the Ombudsman for Banking Services and the Financial Sector Conduct Authority (FSCA).Please acknowledge receipt of this email and provide a reference number for my complaint. I expect a prompt resolution to this matter.Thank you for your attention. I look forward to your response.
KM
Khayelihle M's update29 Nov 2024, 10:11
Reviewer Update
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KM
Khayelihle M's update04 Dec 2024, 08:38
Reviewer Update
Hi Marvel's

Haven't received feedback nor my refund from you guys thinks it's time I move from this Bank and I urge the public to refrain from using ABSA
KM
Khayelihle M's update04 Dec 2024, 10:39
Reviewer Update
Dear Marvellus,I am writing in response to your email regarding the debit of R500.00 from my account on 28/11/2024 and the arrears on my dormant cheque account. I wish to raise concerns regarding the legality and fairness of this debit, particularly in light of applicable laws and the clause you referenced in the Personal Client Agreement.
  1. Application of the High Court Ruling on Set-Off:
    The High Court ruling in National Credit Regulator v Standard Bank of South Africa Limited clarified that the common law principle of set-off does not apply to debts arising from credit agreements governed by the National Credit Act (NCA). Instead, Section 124 of the NCA stipulates that for a set-off to be app****:
    • The consumer must provide explicit consent.
    • The consent must specify the account(s) from which the set-off is to occur, the amount(s) to be app****, and the obligations to be settled.
      This ensures that any deductions from a consumer's account are transparent and authorized.
  2. In this case, I did not provide consent specifying the use of my other account to settle the arrears on the dormant cheque account, as required by law.
  3. Dormant Account Charges:
    The arrears on the dormant cheque account resulted from accumulated fees despite the lack of activity on the account. This practice raises concerns, as it appears to contravene the principles of fairness and reasonableness expected of financial institutions.
  4. Personal Client Agreement Clause:
    While the clause in the Personal Client Agreement authorizes the bank to use available funds from my accounts to settle arrears, this must be read in conjunction with the NCA. Any set-off app**** must comply with the statutory requirements outlined in Section 124 of the NCA, which supersedes the general terms of the agreement.
  5. Request for Resolution:
    In light of the above, I request the following:
    • A full reversal of the unauthorized debit of R500.00
    • Confirmation that no further deductions will be made from my accounts without my explicit and informed consent as required by law.
If these issues are not resolved amicably, I will escalate the matter to the Office of the Banking Ombudsman for further investigation and resolution.I trust that you will address this matter urgently and provide a fair resolution. Please acknowledge receipt of this email and confirm the next steps.