MB
MissBossy B

1 reviews | Active since Jun 2013

31 Jul 2023, 12:51

***** JOURNAL DEBIT RCCS BOS J and ABSA

JOURNAL DEBIT RCCS BOS J My account have just been debited with R1503.80 Why is just an Absa thing seeing this RCCS BOS J have been coming along for a very very long time. As far back as 2017. Yet when I phoned this matter cannot be resolved immediately and have to be investigated. My budget does not allow for 2 and 3 weeks investigation. ABSA knows exactly what it is or the staff is just plain and simple in in ***********. How can this same debit journal go on for over 7 years and yet the staff still does not know how to respond and resolve this matter. I want my money back into my account. According to my knowledge a journal is something that have been processed physically at a branch. Somehow they plead stupidity, and logic tells me someone is helping themselves to the client's cash and keep processing and passing debits to accounts to cover their tracks.

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Replies (1)
Absa
Absa's reply31 Jul 2023, 13:13
Official
Dear Miss Bossy Boots Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayAbsa Bank Group Customer Care