rP
rynal P

1 reviews | Active since Apr 2018

27 Apr 2018, 09:03

Journal Debit - From Worse Bank ABSA

Hi There,

I'm a distraught customer of Absa. Apart from the ridiculous charges they charge their clients it seems they now have become *******. I'm not sure if they are running into financial trouble due to the whole Barclays issue. I withdrew 4000 this morning and looked at my statement to find that I have been debited for R4000 from journal debit. It is a public holiday and banks are closed so I cannot go into a bank. I called the call centre and they have advised that they will submit a query for me. This is absolutely disgraceful from a bank of its stature. I don't want nothing more than my money reversed back into my account. I have been banking with them for 8 years and have had endless problems with them. I want a executive from Absa to contact me telling me that they WILL reverse the money back immediately!

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Replies (3)
Absa
Absa's reply30 Apr 2018, 11:30
Official

Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.”

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

rP
rynal P's update02 May 2018, 12:56
Reviewer Update
I called your call centre on Monday and requested to speak to a manger. I was put on hold for half and hour and no manager have the decency of returning my call. Absolutely terrible.
Absa
Absa's reply02 May 2018, 15:04
Official

I have sent you an email and awaiting response from you.