MH
Monique H
1 reviews | Active since Oct 2012
25 Mar 2020, 21:22
Journal Debit ABSA R857 deducted
This evening R857 disappeared from my account called Journal Entry?! What is that and how can ABSA juat do that? That money I needed towards my childs school fees and I don't understand how you feel fit to just take money without informing me first.
What is that for and why has it been deducted?
Please reverse it as it was not authorised by me.
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Absa's replyOfficial
26 Mar 2020, 09:26Dear Monique, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply26 Mar 2020, 09:26
Official
Dear Monique, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd