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1 reviews | Active since Oct 2016

27 Jun 2024, 02:52

******** journal debit

ABSA has process a journal debit from my savings account without any communication or authentication. I contacted the call center where I was taken from piller to post. The last person I spoked to said that this was done by MBD. How does debt companies get access or authority to access my personal savings account. An debit 90% of the funds in my account.

This is ******** an *****ulent. It doesn't end there after a full hour being transferred from one department to the next I was provided with a contact number ***. That has an automated answering machine.

I have never experienced such services.

0
Replies (2)
Absa
Absa's reply27 Jun 2024, 09:48
Official
Dear Thembeka Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Absa
Absa's reply01 Jul 2024, 11:27
Official
Dear Thembeka Regarding complaint is C-***6.

Please be advised that I tried calling you to confirm if you had received my email but was not successful.

I await your response to the email sent on 27 Jun '24. Kind regards,Vanessa CroweGroup Customer Care