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Thapelo T

1 reviews | Active since Feb 2019

07 Feb 2019, 16:24

Join ABSA Iderect at your own risk. They don't care about their clients.

I recommended Absa idirect to few of my peers and they have complained for be to be protective because I had no bad experience after my first claim. I have been with them for over five years. lighting hit my house on the 4 January 2019. My stuff has not been replaced until today (7/2/2019). She just kept quite. Her name Is Zodwa Moshanyana (Claims consultant). I have started replacing my stuff. Rianka De Beer send me an email trying to threaten me. Who does she think she is? Because I am black? I bumped my car on 1/02/2019 and I registered a claim on 4/02/2019. The last word was the claims consultant will call within 48Hours. I am still waiting. I am planning to fetch my car on Monday and start repairing it myself. it is minor Damage. I need some assistance in cancelling my insurance and claim all my premiums because I have not enjoyed the benefits of my insurance.

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Replies (3)
Absa
Absa's reply08 Feb 2019, 12:06
Official
Dear Client
 
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd

TT
Thapelo T's update08 Feb 2019, 12:59
Reviewer Update
The funny part is I want to take delivery of my new vehicle today and nobody is will to insure me because of the outstanding claim. Whilst you are at it, you can deliver my car back and all my household you removed so that I can officially cancel all this claims. I will be able to get insured by someone else. We will deal with rest later.
TT
Thapelo T's update15 Feb 2019, 15:00
Reviewer Update
I received calls from the thee Mapula Mangwato telling me she will resolve my issues and I am still at the same position or worse. I don't disagree that you repair my stuff. I asked for simple protection which is 2 year guarantee and you are offering only 6 months!!! What does that tell you? if somebody trust his work, why can't he give 2 year guarantee? I ask for the choice of TV replacement due to non-availability of the exact brand and you are saying you will be putting me in a better position? The service provider want to deliver incomplete stuff because Paragon did not give you the correct asset register of stuff they collected?