Jane & Debbie poor & false sales

I lodge a complaint about a week ago, finally Jane called me about Debbie & had no clue what was going on. I spoke to Karabo @ Randburg Branch 6/11/2015 and sent call recording where she confirmed my overdraft is loaded that was offered to me when at point of sale, I requested a savings acc to be opened but all benefits of a GOLD CHQ acc was offered. Now jane couldn't understand why I want a card which is embossed with my name on yet it was offered by Debbie. Myupdates are finally working after they loaded my no as 072 & not 076. I am soo disappointing in the service I am receiving and all the products seems false. I even went on your website and not finding what was offered to me. Now they applying without my permission for an OD yet this was so called part of the package at the sale. it is small amount but really is this acceptable?