Jacqueline Basson

I am very disappointed with the service I received from Jacqueline Basson who assisted me with my application for Vehicle Finance ( which was approved and she validated it and declined it due to the vehicle being over priced ) , I spoke to Jacky on the 09 November 2021 at 11:50 and she proceeded with the application and requested a quote from the dealer , we spoke for 40 minutes 43 seconds. on the same day at 14:30 pm she confirmed she is waiting for the dealer to send the quote ( and she mentioned nothing about the application being declined ) . she received it and after 24 hours with no communication from her, she said the application is declined. be in mind i had to call ABSA myself to get this information. the Application is now declined due to the Vehicle being over priced. my concern is she said on the call today that she knew at 12:30 on the 9th that it was declined but the quote was not received at that time and at that time I am on the call with her but she continued with the call giving me false hope. I only app**** with ABSA for vehicle finance because I bank with ABSA and with how Jacky has treated me i feel like this is not the right bank to deal with. I am disappointed with her and ABSA as a whole , she told me she missed it , HOW ? while I am with you on the call . how can you miss this?. I am sure I deserve better service and treatment from this lady. to Jacky , you know deep down why you purposely declined my application with no solid reason. My skin colour will not change , so is the colour of the salesman who was assisting me.