PS
Patricia S
1 reviews | Active since Apr 2022
26 Nov 2025, 08:17
IZANDLA ZIYA GEZANA SOCIETY-***
on behalf of the Izandla ziya Gezana it's been year trying to do FICA for our burial society if it is not missing documents from us, they are short staff, or we are late finally when we think we are done Absa consultant didn't submit our documents. after submitting the documents, we were told all in order. on the 8th November 2025 when we try to withdraw money is where we realize that our document was not submitted Monday the 10th, we called the consultant that was assisting us she told one of our members she will call her we still waiting and we need money. it is not far to us because we did spend lots of money for transport with back and forth.
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Replies (1)Absa's replyOfficial
26 Nov 2025, 11:42Dear Patricia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
Absa's reply26 Nov 2025, 11:42
Official
Dear Patricia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe
