Iyo yeses absa you know how to drain customers

IYO! I'm seriously drained I have been calling absa to sort all my refunds out ,I have spent more money on airtime just to hear different stories everyday , Thursday I called, consultant pick up 3999 due to me of which initially it was 6119 now Friday I call again as absa debited 184 on my account when I query that they promised to pay back mind you all these consultant are refusing to give me reference number so clearly I have to explain myself every time I call yesterday I call in I find a lady be the name of edith ndlovu, she is sending me back to owen banks ( person who dealt with the cancellation process ) she even promised to send him an email and copy me of which all f that didn't happen , today I call in again I finds a different lady who now tell s I owe the account so literally everyday I hear different stories not to mention airtime spent to call in .can I kindly get my money as promised .as soon as possible. a