DB
Debra B
1 reviews | Active since Aug 2019
17 Aug 2020, 11:50
Iwyze Absa Insurance - terrible customer claims service
I insured my car and new home through absa during lockdown level 2. Salesman was fantastic and they deducted the 1st premium without delay AND THIS IS WHERE THE SERVICE STOPPED!!!!! Since then nothing nit one word. I had a bumper bashing logged the claim on their app o. 11 August. Received a Ref number and sms immediately. Promise of a call back by insurance within 2 working days. It's not 17 August not one all back? I have tried calling telephone number provided..... Nothing? No one picks up the call.... Goodness knows if I had been in a serous accident or my car had been totalled. Iwyze WHAT IS GOING ON? YOU CANNOT KEEP USING COVID AS AN EXCUSE FOR TERRIBLE CUSTOMER SERVICE AFTER SELLING ME A POLICY?
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Replies (3)0
Replies (3)
Absa's replyOfficial
17 Aug 2020, 14:21Dear Debra Baleta Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Absa's reply17 Aug 2020, 14:21
Official
Dear Debra Baleta Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
DB
Debra B's updateReviewer Update
19 Aug 2020, 10:25Thank you a friendly claims person by the name of Andrew called me within your time frame and is processing my claim which will hopefully be finalized. Thank you Rezona
DB
Debra B's update19 Aug 2020, 10:25
Reviewer Update
Thank you a friendly claims person by the name of Andrew called me within your time frame and is processing my claim which will hopefully be finalized. Thank you Rezona
Absa's replyOfficial
19 Aug 2020, 11:32Dear Debra Baleta Thank you for your posting.
Based on your posting our office will be closing the file.
Kind regards,Rezona Louw Group Customer Care
Based on your posting our office will be closing the file.
Kind regards,Rezona Louw Group Customer Care
Absa's reply19 Aug 2020, 11:32
Official
Dear Debra Baleta Thank you for your posting.
Based on your posting our office will be closing the file.
Kind regards,Rezona Louw Group Customer Care
Based on your posting our office will be closing the file.
Kind regards,Rezona Louw Group Customer Care