Ivory Tower ABSA

ABSA showed me in no uncertain terms how little it cares about customers. When a payment from a European bank on 26th April failed to show up in my account, I spent hours on the phone with both ABSA and the European Bank. All I needed from ABSA was an email confirming that they did not receive the funds. Sadly, one week later, they have not bothered responding to a single email, and the funds have still not been credited to my account. Sadly the fact that this situation means that there are insufficient funds in my account to cover my debit orders and what that is likely to do to my credit score (and my state of mind!) does not concern ABSA one little bit. Oh, the privilege of being untouchable in your ivory tower while your customers crash and burn........