I've been trying to cancel my home insurance with Absa but keep being sent from pillar to post asked why I'm canceling but not getting assistance

Dear Customer

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 
 Please provide me with your ID or Account number to assist, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  

 

The reference number for  your complaint is C-***1

 

Kind regards,

Group Customer Care

Nthabiseng Sibande