It’s time to find a new bank! Shocking service from Absa! No help to sort my problem out and then Absa want to close the case!

Absolutely shocking service from Absa. Over an hour on a phone call - JUST to get through the correct department. I am struggling to get my USD payment transferred into my Absa account from Payoneer. I get told: 1. “Most of the payments below are automatically credited to the client account and they are not wired via SWIFT” - This WASN’T even my complaint in the first place!!! 2. “Your case has been closed” 3. “We do not deal with card based transactions including Payoneer”

This has been going on for 3 days and I have literally not got ANYWHERE with Absa. NO ONE at Absa has even so slightly assisted to direct me to the correct department / person. All I get is “We don’t deal with card based transactions.” So what now? I am stuck and not one person can help me. And this is a case manager who has assisted me!