its takes 2 days, but 10 days and still no resonse

I recently contacted ABSA in order to make a new payment arrangement or to readjust my vehicle instatements. I called in and I was told thatI would receive feedback within 2 business days. I also mentioned to the consultant that I would be on a strategy session, that if I was not available could they please email me a response so that I am aware of the changes and what the new changes to my instalment would be. This was roughly 10 days ago and I have not yet received a response. I clearly asked that if they could not reach me telephonically to please email me, and nothing as yet. 10 Days later