NR
Ntombifuthi R

1 reviews | Active since May 2015

31 May 2016, 14:21

Its not easy as they claim it to be

<p>I recently opened a MEGAU account for my son over the phone with ABSA bank. They asked for all the KYC documents and I emailed the documents to them. However to my suprise when I went to the branch to collect the card I was told that they cannot accept my BANKMED statement as proof of address however it is not older than three months, it was the most recent statement I received. I was even told that I will not get the ***gybank as I opened the account online. I stood in the ques for 30 minutes first of all just to be told that I wont be activating the card. The lady I spoke to over the phone made the process sound so easy but I got the worst service ever. Meaning in order to bank with absa you must have a credit statement before they can offer you anything. SOOOOOOOO angry I regret closing the youth accouth with FNB as it was easy and really flexible.</p>

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Replies (1)
Absa
Absa's reply01 Jun 2016, 08:17
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd