Its my Cheque Account but I have no authorisation to view......what *******!

On Friday I went to an Absa branch to have my savings account card fixed so that I could withdraw. Whilst in the bank the lady asked me about my cheque account , not sure why I answered her anyway. When leaving I asked if both my accounts were sorted she said yes, this morning when logging onto my account all of a sudden I have to access to view my own cheque account....what ******* is this that banks allow their staff to do with customers accounts. I cant access my account , I can see it , I cant make transfers or do anything and its a huge inconvenience at this time of the year. Yet again Absa service truly dismays me.