ITS LIKE BANGING YOUR HEAD AGAINST A BRICK WALL

On the 18/12/14 I complained to Virgin Money that I had purchased 1 coupon through a Company offering discounted meals. When I received my V.M. statement I noticed that I had been charged twice. When I tried to contact the Co. concerned their website said that they had gone insolvent and there was no way of contacting them. I phoned the restaurant the voucher was from, Seelan, who were extremely rude and they said it had nothing to do with them .I sent letter after letter to V.M. getting the same automated responses from them all the time. I continued this till mid. Jan.2015 when they said they would look into it. To date I have received NOTHING from Virgin Money. It is an absolute disgrace. I kept telling them that I had NOT ordered TWO vouchers and that I could NOT get hold of the supplier as they had gone insolvent. They KEPT insisting that I need to get hold of the supplier. I.M.O. they do not read your letters - they take the quickest route - automated replies. THeir service is SHOCKING. I spend thousands each month with them and would expect better service and a charge back of the amounts deducted from them as I have not and can not receive the services paid for.