Its been 2 weeks now since i called ABSA Vehicle finance to apply for a long term plan to reduce my car installment due to salary decrease at work. i haven't had any response from ABSA collections team if my application was successful or not. This is poor

Dear Lucky Manyuma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***8. Kind regards,Group Customer CareRezona Louw