NM
Napo M
1 reviews | Active since May 2014
27 Mar 2024, 16:19
ITC REMOVAL
I have had an atm loan last year , which I paid in full, on the 25/01/24. So my account was in arrears oaks it was listed on my ITC. So as soon as i finished paying the Loan, I contacted them and asked them to updated my information on my ITC , since I don’t owe them any more . Then they said to me, my status of my ITC will be changed in weeks , even today , it’s still the same.
Then contacted them again, I was transferred to complains department, I spoke to a consultanted who requested my latest ITC report, so I did suply them with the report and told me they are working on it , then can see I no longer owe the bank . So after that I gave it a month to see if they will be any changes and nothing.
I am not getting any feed back from them to inform me, what’s going on with my problem or if the managed to sort my problem out, nothing.
Last week Tuesday I went to the ABSA branch in jabulani mall , to see if they can’t help, they called the loan collection department for me and again, I spoke to the consultant , who said she can see I am not owing anything to the bank and the will try their best to help me, with my problem.
I received the automation email informing me that they they are dealing with my case and so forth , same email I got when I complained the first time.
Afterwards I received an email with my case number, which I was told that , my case it’s been handled by a Certain individual and they are going to be in contact with me and they never did. I even tried to send an email, reply I that persons email and my never went through, giving a massage that the persons email box is full.
On 25/04/24 Monday, I called the ABSA customer number and gave them my case number to check the progress of my case, then the guys told me that , they want to retrieve my itc report and I should give them , a go ahead, then I said they can , then said I should reply to the email they send to me , about my case number, I did so and after and hour or so, i received the massage say the email didn’t go through, the receivers box is full.
So I have tried waisted my money calling this bank yo get my problem solved and it’s affecting my affordability status because I can’t get other things on credit because now it appears as if I am owing ABSA the money of which I have paid , yet for them to clear my name it’s difficult.
No I am sick and tired of this and they must just close my account, I am treated unfairly by this bank . So hello peter , you are my only hope to get this fixed , I am really frustrated by this .
Contact me on ****** or ***.
Helpful (0)
Replies (23)0
Replies (23)
Absa's replyOfficial
28 Mar 2024, 09:42Dear Napo Mokhitli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Mar 2024, 09:42
Official
Dear Napo Mokhitli Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
NM
Napo M's updateReviewer Update
24 Apr 2024, 10:07Good morning
I am really disappointed in you Rezona Louw. On the
4th of April I received an email from you explaining how you investigated and seen that I am not owing the bank . You apologised for the inconvenience and said, my problem will be solved with in 20 days from that time we spoke. I even called and spoke to you on the phone , you told me all the documents were send to transunions for my ITC to be updated. I just called this number *** of one of the transunion which you wrote on your email you send me, to call and check if my profile on ITC it’s been updated or not.
I called just now and my account it’s still the same , showing
That I owe the ABSA bank 5230 in arrears which I have paid in full January 25th, 2024. The last update the bank did it was last year on the 3rd of September 2023.
So I don’t know why are you doing this to me, maybe because it’s not affecting your life , that’s why it’s not bothering you to make sure you sort my problem. I am sure if it was a white person who had this problem, it was going to be sorted quickly. Because I am black my problem is not taken as important as it’ is to me.
That’s my point of view in this whole matter and at has cost me so much because I can’t get things i want to do on credit, but yet I have paid the bank in full.
Please close my account with you ABSA, I can’t be treated this way , while is my money that’s going to make the bank work .
I am really disappointed in you Rezona Louw. On the
4th of April I received an email from you explaining how you investigated and seen that I am not owing the bank . You apologised for the inconvenience and said, my problem will be solved with in 20 days from that time we spoke. I even called and spoke to you on the phone , you told me all the documents were send to transunions for my ITC to be updated. I just called this number *** of one of the transunion which you wrote on your email you send me, to call and check if my profile on ITC it’s been updated or not.
I called just now and my account it’s still the same , showing
That I owe the ABSA bank 5230 in arrears which I have paid in full January 25th, 2024. The last update the bank did it was last year on the 3rd of September 2023.
So I don’t know why are you doing this to me, maybe because it’s not affecting your life , that’s why it’s not bothering you to make sure you sort my problem. I am sure if it was a white person who had this problem, it was going to be sorted quickly. Because I am black my problem is not taken as important as it’ is to me.
That’s my point of view in this whole matter and at has cost me so much because I can’t get things i want to do on credit, but yet I have paid the bank in full.
Please close my account with you ABSA, I can’t be treated this way , while is my money that’s going to make the bank work .
NM
Napo M's update24 Apr 2024, 10:07
Reviewer Update
Good morning
I am really disappointed in you Rezona Louw. On the
4th of April I received an email from you explaining how you investigated and seen that I am not owing the bank . You apologised for the inconvenience and said, my problem will be solved with in 20 days from that time we spoke. I even called and spoke to you on the phone , you told me all the documents were send to transunions for my ITC to be updated. I just called this number *** of one of the transunion which you wrote on your email you send me, to call and check if my profile on ITC it’s been updated or not.
I called just now and my account it’s still the same , showing
That I owe the ABSA bank 5230 in arrears which I have paid in full January 25th, 2024. The last update the bank did it was last year on the 3rd of September 2023.
So I don’t know why are you doing this to me, maybe because it’s not affecting your life , that’s why it’s not bothering you to make sure you sort my problem. I am sure if it was a white person who had this problem, it was going to be sorted quickly. Because I am black my problem is not taken as important as it’ is to me.
That’s my point of view in this whole matter and at has cost me so much because I can’t get things i want to do on credit, but yet I have paid the bank in full.
Please close my account with you ABSA, I can’t be treated this way , while is my money that’s going to make the bank work .
I am really disappointed in you Rezona Louw. On the
4th of April I received an email from you explaining how you investigated and seen that I am not owing the bank . You apologised for the inconvenience and said, my problem will be solved with in 20 days from that time we spoke. I even called and spoke to you on the phone , you told me all the documents were send to transunions for my ITC to be updated. I just called this number *** of one of the transunion which you wrote on your email you send me, to call and check if my profile on ITC it’s been updated or not.
I called just now and my account it’s still the same , showing
That I owe the ABSA bank 5230 in arrears which I have paid in full January 25th, 2024. The last update the bank did it was last year on the 3rd of September 2023.
So I don’t know why are you doing this to me, maybe because it’s not affecting your life , that’s why it’s not bothering you to make sure you sort my problem. I am sure if it was a white person who had this problem, it was going to be sorted quickly. Because I am black my problem is not taken as important as it’ is to me.
That’s my point of view in this whole matter and at has cost me so much because I can’t get things i want to do on credit, but yet I have paid the bank in full.
Please close my account with you ABSA, I can’t be treated this way , while is my money that’s going to make the bank work .
Absa's replyOfficial
24 Apr 2024, 12:30Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply24 Apr 2024, 12:30
Official
Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
NM
Napo M's updateReviewer Update
24 Apr 2024, 12:47I really no lt happy on how you are dealing with my matter .
Honestly. Why is so hard to clear my name on this matter .
Honestly. Why is so hard to clear my name on this matter .
NM
Napo M's update24 Apr 2024, 12:47
Reviewer Update
I really no lt happy on how you are dealing with my matter .
Honestly. Why is so hard to clear my name on this matter .
Honestly. Why is so hard to clear my name on this matter .
NM
Napo M's updateReviewer Update
24 Apr 2024, 12:47I am really not happy about this
NM
Napo M's update24 Apr 2024, 12:47
Reviewer Update
I am really not happy about this
Absa's replyOfficial
24 Apr 2024, 13:32Dear Napo Mokhitli Thank you for your posting.
Please accept my sincere apology for any inconvenience caused.
Kind regards,Group Customer CareRezona Louw
Please accept my sincere apology for any inconvenience caused.
Kind regards,Group Customer CareRezona Louw
Absa's reply24 Apr 2024, 13:32
Official
Dear Napo Mokhitli Thank you for your posting.
Please accept my sincere apology for any inconvenience caused.
Kind regards,Group Customer CareRezona Louw
Please accept my sincere apology for any inconvenience caused.
Kind regards,Group Customer CareRezona Louw
NM
Napo M's updateReviewer Update
26 Apr 2024, 08:57Good morning
I came to this platform cause I hoping to get my problem solved. What’s unfair in all this , when you are the one who owes the bank they quickly to act, even list you and even send lawyers . But for them to act if its them who are at fault they take their time with consultants with attitude
As if it’s not their job to help you. I have waisted so much of my money to reach out to them , so they can sort out my problem. So I’ll say it again, this thing it’s not affecting you , that’s why you don’t care about the client , but your business.
But I’ll fight you guys until you sort my problem, I’ll follow
Proper procedures to get my problem solved. If it means taking this further , I’ll do so . I can’t be going through misery . I have send emails and made calls again to reach out , I was still ignored. But shall be well.
I came to this platform cause I hoping to get my problem solved. What’s unfair in all this , when you are the one who owes the bank they quickly to act, even list you and even send lawyers . But for them to act if its them who are at fault they take their time with consultants with attitude
As if it’s not their job to help you. I have waisted so much of my money to reach out to them , so they can sort out my problem. So I’ll say it again, this thing it’s not affecting you , that’s why you don’t care about the client , but your business.
But I’ll fight you guys until you sort my problem, I’ll follow
Proper procedures to get my problem solved. If it means taking this further , I’ll do so . I can’t be going through misery . I have send emails and made calls again to reach out , I was still ignored. But shall be well.
NM
Napo M's update26 Apr 2024, 08:57
Reviewer Update
Good morning
I came to this platform cause I hoping to get my problem solved. What’s unfair in all this , when you are the one who owes the bank they quickly to act, even list you and even send lawyers . But for them to act if its them who are at fault they take their time with consultants with attitude
As if it’s not their job to help you. I have waisted so much of my money to reach out to them , so they can sort out my problem. So I’ll say it again, this thing it’s not affecting you , that’s why you don’t care about the client , but your business.
But I’ll fight you guys until you sort my problem, I’ll follow
Proper procedures to get my problem solved. If it means taking this further , I’ll do so . I can’t be going through misery . I have send emails and made calls again to reach out , I was still ignored. But shall be well.
I came to this platform cause I hoping to get my problem solved. What’s unfair in all this , when you are the one who owes the bank they quickly to act, even list you and even send lawyers . But for them to act if its them who are at fault they take their time with consultants with attitude
As if it’s not their job to help you. I have waisted so much of my money to reach out to them , so they can sort out my problem. So I’ll say it again, this thing it’s not affecting you , that’s why you don’t care about the client , but your business.
But I’ll fight you guys until you sort my problem, I’ll follow
Proper procedures to get my problem solved. If it means taking this further , I’ll do so . I can’t be going through misery . I have send emails and made calls again to reach out , I was still ignored. But shall be well.
Absa's replyOfficial
26 Apr 2024, 11:17Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply26 Apr 2024, 11:17
Official
Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
NM
Napo M's updateReviewer Update
13 May 2024, 14:51GOOD AFTERNOON
I JUST WANNA FIND OUT, WHATS GOING ON REGARDING MY PROBLEM? THE LAST EAMIL YOU SEND ME, YOU PROMISED TO GET BACK TO ME , BEFORE THE 10/05/24. STILL NO RESPONSE OR NOR UPDATE .
HONESTLY THIS IS SO UNPROFESSIONAL.
I JUST WANNA FIND OUT, WHATS GOING ON REGARDING MY PROBLEM? THE LAST EAMIL YOU SEND ME, YOU PROMISED TO GET BACK TO ME , BEFORE THE 10/05/24. STILL NO RESPONSE OR NOR UPDATE .
HONESTLY THIS IS SO UNPROFESSIONAL.
NM
Napo M's update13 May 2024, 14:51
Reviewer Update
GOOD AFTERNOON
I JUST WANNA FIND OUT, WHATS GOING ON REGARDING MY PROBLEM? THE LAST EAMIL YOU SEND ME, YOU PROMISED TO GET BACK TO ME , BEFORE THE 10/05/24. STILL NO RESPONSE OR NOR UPDATE .
HONESTLY THIS IS SO UNPROFESSIONAL.
I JUST WANNA FIND OUT, WHATS GOING ON REGARDING MY PROBLEM? THE LAST EAMIL YOU SEND ME, YOU PROMISED TO GET BACK TO ME , BEFORE THE 10/05/24. STILL NO RESPONSE OR NOR UPDATE .
HONESTLY THIS IS SO UNPROFESSIONAL.
Absa's replyOfficial
13 May 2024, 15:37Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply13 May 2024, 15:37
Official
Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
NM
Napo M's updateReviewer Update
13 May 2024, 16:53SO YOUR COLLECTION DEPARTMENT THINK I HAVE TIME TO PLAY BY SENDING EMAILS ASKING ABIUT THIS MATRER !! I HAVE PAID ABSA IN FULL AND NOW YOU WANT TO MAKE THIS ISSUE MY PROBLEM TO SORT. YOUR DEPARTMENT HAS NEVER UPDATED MY PROFILE ON MY ITC, THEY DID SO LAST YEARS SEPTEMBER ON THE 23rd .
ITS BEEN 5 MONTHS NOW , SINCE I HAVE PAID THE LOAN , YOU HAVE NEVER CONTACTED THE THE ITC DEPARTMENTS , I CALLED THEM ADTER YOU **** TO ME SAYING MY PROBLEM IS SORTED YET , YOU KNEW VERY WELL NOTHING WAS DONE ON YOUR SITE .
ON TOP OF EVERYTHING YOU ONLY RESPOND TO MY EMAILS , ONLY WHEN I WRITE ON HELLO PETER, THATS THE ONLY TIME YOU GET BABCK TO ME.
MAY I PLEASE HAVE THE CONTACT DETAILS OF THE HEAD OF COLLECTION PLEASE I CANT BE TREATED LIKE THIS,
ILL USE MY RIGHT AS AN CONSUMER AND ILL SHO YOU
I ALSO KNOW HOW TO MAKE YOUR LIFES DIFFICULT .
IITS MY NAME THAT IS MESSED UP BY ABSA YET I DONT OWE IT A CENT.
IF IT MEANS GOING TO YOUR HAED OFFICE IM SANDTON, ILL DO SO .
TELLING ME ABOUT INVESTIGATIONS, BUSY COPING SAME EMAIL TO ME . I AM SICK OF THIS NONSENSES .
TIIS WHOLE FACE ODEAL, THIS WHOLE ODEAL , ITS GOING TO BE KNOWN AND YOUR CEO WILL KKPW ABOUT IT .
I AM SICK AND TIRED YOUR LIES .
ITS BEEN 5 MONTHS NOW , SINCE I HAVE PAID THE LOAN , YOU HAVE NEVER CONTACTED THE THE ITC DEPARTMENTS , I CALLED THEM ADTER YOU **** TO ME SAYING MY PROBLEM IS SORTED YET , YOU KNEW VERY WELL NOTHING WAS DONE ON YOUR SITE .
ON TOP OF EVERYTHING YOU ONLY RESPOND TO MY EMAILS , ONLY WHEN I WRITE ON HELLO PETER, THATS THE ONLY TIME YOU GET BABCK TO ME.
MAY I PLEASE HAVE THE CONTACT DETAILS OF THE HEAD OF COLLECTION PLEASE I CANT BE TREATED LIKE THIS,
ILL USE MY RIGHT AS AN CONSUMER AND ILL SHO YOU
I ALSO KNOW HOW TO MAKE YOUR LIFES DIFFICULT .
IITS MY NAME THAT IS MESSED UP BY ABSA YET I DONT OWE IT A CENT.
IF IT MEANS GOING TO YOUR HAED OFFICE IM SANDTON, ILL DO SO .
TELLING ME ABOUT INVESTIGATIONS, BUSY COPING SAME EMAIL TO ME . I AM SICK OF THIS NONSENSES .
TIIS WHOLE FACE ODEAL, THIS WHOLE ODEAL , ITS GOING TO BE KNOWN AND YOUR CEO WILL KKPW ABOUT IT .
I AM SICK AND TIRED YOUR LIES .
NM
Napo M's update13 May 2024, 16:53
Reviewer Update
SO YOUR COLLECTION DEPARTMENT THINK I HAVE TIME TO PLAY BY SENDING EMAILS ASKING ABIUT THIS MATRER !! I HAVE PAID ABSA IN FULL AND NOW YOU WANT TO MAKE THIS ISSUE MY PROBLEM TO SORT. YOUR DEPARTMENT HAS NEVER UPDATED MY PROFILE ON MY ITC, THEY DID SO LAST YEARS SEPTEMBER ON THE 23rd .
ITS BEEN 5 MONTHS NOW , SINCE I HAVE PAID THE LOAN , YOU HAVE NEVER CONTACTED THE THE ITC DEPARTMENTS , I CALLED THEM ADTER YOU **** TO ME SAYING MY PROBLEM IS SORTED YET , YOU KNEW VERY WELL NOTHING WAS DONE ON YOUR SITE .
ON TOP OF EVERYTHING YOU ONLY RESPOND TO MY EMAILS , ONLY WHEN I WRITE ON HELLO PETER, THATS THE ONLY TIME YOU GET BABCK TO ME.
MAY I PLEASE HAVE THE CONTACT DETAILS OF THE HEAD OF COLLECTION PLEASE I CANT BE TREATED LIKE THIS,
ILL USE MY RIGHT AS AN CONSUMER AND ILL SHO YOU
I ALSO KNOW HOW TO MAKE YOUR LIFES DIFFICULT .
IITS MY NAME THAT IS MESSED UP BY ABSA YET I DONT OWE IT A CENT.
IF IT MEANS GOING TO YOUR HAED OFFICE IM SANDTON, ILL DO SO .
TELLING ME ABOUT INVESTIGATIONS, BUSY COPING SAME EMAIL TO ME . I AM SICK OF THIS NONSENSES .
TIIS WHOLE FACE ODEAL, THIS WHOLE ODEAL , ITS GOING TO BE KNOWN AND YOUR CEO WILL KKPW ABOUT IT .
I AM SICK AND TIRED YOUR LIES .
ITS BEEN 5 MONTHS NOW , SINCE I HAVE PAID THE LOAN , YOU HAVE NEVER CONTACTED THE THE ITC DEPARTMENTS , I CALLED THEM ADTER YOU **** TO ME SAYING MY PROBLEM IS SORTED YET , YOU KNEW VERY WELL NOTHING WAS DONE ON YOUR SITE .
ON TOP OF EVERYTHING YOU ONLY RESPOND TO MY EMAILS , ONLY WHEN I WRITE ON HELLO PETER, THATS THE ONLY TIME YOU GET BABCK TO ME.
MAY I PLEASE HAVE THE CONTACT DETAILS OF THE HEAD OF COLLECTION PLEASE I CANT BE TREATED LIKE THIS,
ILL USE MY RIGHT AS AN CONSUMER AND ILL SHO YOU
I ALSO KNOW HOW TO MAKE YOUR LIFES DIFFICULT .
IITS MY NAME THAT IS MESSED UP BY ABSA YET I DONT OWE IT A CENT.
IF IT MEANS GOING TO YOUR HAED OFFICE IM SANDTON, ILL DO SO .
TELLING ME ABOUT INVESTIGATIONS, BUSY COPING SAME EMAIL TO ME . I AM SICK OF THIS NONSENSES .
TIIS WHOLE FACE ODEAL, THIS WHOLE ODEAL , ITS GOING TO BE KNOWN AND YOUR CEO WILL KKPW ABOUT IT .
I AM SICK AND TIRED YOUR LIES .
Absa's replyOfficial
14 May 2024, 08:42Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply14 May 2024, 08:42
Official
Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
NM
Napo M's updateReviewer Update
14 May 2024, 11:43I HAVE REP**** TO YOUR EMAIL, ALL YOU DO YOU COPY AMD PASTE THE SAME EMAIL AND SEND IT BACK TO ME.
YOU HAVE FAILED TO HELP ME WITH MY PROBLEM, LIKE. I SAID MAY I PLEASE HAVE YOUR HEAD OF COLLECTION CONTACT DETAILS, SO I CAN CONTACT THEM MY SELF.
YOU HAVE TREATED ME LIKE A FOOL FOR LONG AND I AM SOCK OF IT.
YOU HAVE FAILED TO HELP ME WITH MY PROBLEM, LIKE. I SAID MAY I PLEASE HAVE YOUR HEAD OF COLLECTION CONTACT DETAILS, SO I CAN CONTACT THEM MY SELF.
YOU HAVE TREATED ME LIKE A FOOL FOR LONG AND I AM SOCK OF IT.
NM
Napo M's update14 May 2024, 11:43
Reviewer Update
I HAVE REP**** TO YOUR EMAIL, ALL YOU DO YOU COPY AMD PASTE THE SAME EMAIL AND SEND IT BACK TO ME.
YOU HAVE FAILED TO HELP ME WITH MY PROBLEM, LIKE. I SAID MAY I PLEASE HAVE YOUR HEAD OF COLLECTION CONTACT DETAILS, SO I CAN CONTACT THEM MY SELF.
YOU HAVE TREATED ME LIKE A FOOL FOR LONG AND I AM SOCK OF IT.
YOU HAVE FAILED TO HELP ME WITH MY PROBLEM, LIKE. I SAID MAY I PLEASE HAVE YOUR HEAD OF COLLECTION CONTACT DETAILS, SO I CAN CONTACT THEM MY SELF.
YOU HAVE TREATED ME LIKE A FOOL FOR LONG AND I AM SOCK OF IT.
Absa's replyOfficial
14 May 2024, 14:48Dear Napo Mokhitli
We refer to your posting.
Please accept our sincere apology for any inconvenience caused.
The matter was referred back to our Collections department for investigation and feedback. Our office received confirmation that the ITC report you provided dates back to November 2023. We need the latest PDF report not older than 10 days to further investigate the matter. Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
We refer to your posting.
Please accept our sincere apology for any inconvenience caused.
The matter was referred back to our Collections department for investigation and feedback. Our office received confirmation that the ITC report you provided dates back to November 2023. We need the latest PDF report not older than 10 days to further investigate the matter. Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
Absa's reply14 May 2024, 14:48
Official
Dear Napo Mokhitli
We refer to your posting.
Please accept our sincere apology for any inconvenience caused.
The matter was referred back to our Collections department for investigation and feedback. Our office received confirmation that the ITC report you provided dates back to November 2023. We need the latest PDF report not older than 10 days to further investigate the matter. Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
We refer to your posting.
Please accept our sincere apology for any inconvenience caused.
The matter was referred back to our Collections department for investigation and feedback. Our office received confirmation that the ITC report you provided dates back to November 2023. We need the latest PDF report not older than 10 days to further investigate the matter. Trust the above is in order.
Kind regards,Group Customer CareRezona Louw
NM
Napo M's updateReviewer Update
14 May 2024, 15:22I HAVE JUST SEND YOU MY LATEST REPORT TO YOU NOW .
NM
Napo M's update14 May 2024, 15:22
Reviewer Update
I HAVE JUST SEND YOU MY LATEST REPORT TO YOU NOW .
Absa's replyOfficial
14 May 2024, 15:29Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply14 May 2024, 15:29
Official
Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
NM
Napo M's updateReviewer Update
17 May 2024, 08:56I JUST WANT TO FIND HOW FAR ARE YOU IN SORTING OUT MY PROBLEM, I HAVE SEND YOUR MY CREDIT REPORT AS YOU REQUESTED!!
NM
Napo M's update17 May 2024, 08:56
Reviewer Update
I JUST WANT TO FIND HOW FAR ARE YOU IN SORTING OUT MY PROBLEM, I HAVE SEND YOUR MY CREDIT REPORT AS YOU REQUESTED!!
Absa's replyOfficial
17 May 2024, 11:42Dear Napo Mokhitli
Thank you for your posting.
We awaiting final feedback from our Collections department.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
We awaiting final feedback from our Collections department.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply17 May 2024, 11:42
Official
Dear Napo Mokhitli
Thank you for your posting.
We awaiting final feedback from our Collections department.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
We awaiting final feedback from our Collections department.
Kind regards,
Group Customer Care
Rezona Louw
NM
Napo M's updateReviewer Update
20 May 2024, 10:07Good morning
HOW FAR IS YOUR INVESTIGATION WITH MY PROBLEM!!
THE TIME FRAME YOU HAVE GIVEN HAS LAPSED .
SO ONWANT TO KNOW WHATS GOING ON ?
HOW FAR IS YOUR INVESTIGATION WITH MY PROBLEM!!
THE TIME FRAME YOU HAVE GIVEN HAS LAPSED .
SO ONWANT TO KNOW WHATS GOING ON ?
NM
Napo M's update20 May 2024, 10:07
Reviewer Update
Good morning
HOW FAR IS YOUR INVESTIGATION WITH MY PROBLEM!!
THE TIME FRAME YOU HAVE GIVEN HAS LAPSED .
SO ONWANT TO KNOW WHATS GOING ON ?
HOW FAR IS YOUR INVESTIGATION WITH MY PROBLEM!!
THE TIME FRAME YOU HAVE GIVEN HAS LAPSED .
SO ONWANT TO KNOW WHATS GOING ON ?
Absa's replyOfficial
20 May 2024, 11:32Dear Napo Mokhitli
Thank you for your posting.
The request has been referred to the relevant bureau/s for update.
Please note the bureau/s have a 7-21 working day turn-around time.
Once the 21 working days have passed, the customer may review his record accordingly to verify the update.
Should the customer find that his records have not been updated, please contact the bureau/s directly on the details provided below for your ease of reference.
Please note that Absa may refer a request to the bureau/s; actioning of the request and updating of the customer record solely lies with the respective bureau/s.
CPB: ***
Compuscan: ***
Experian: ***
TransUnion: ***
VeriCred: ***
XDS: ***
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
The request has been referred to the relevant bureau/s for update.
Please note the bureau/s have a 7-21 working day turn-around time.
Once the 21 working days have passed, the customer may review his record accordingly to verify the update.
Should the customer find that his records have not been updated, please contact the bureau/s directly on the details provided below for your ease of reference.
Please note that Absa may refer a request to the bureau/s; actioning of the request and updating of the customer record solely lies with the respective bureau/s.
CPB: ***
Compuscan: ***
Experian: ***
TransUnion: ***
VeriCred: ***
XDS: ***
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply20 May 2024, 11:32
Official
Dear Napo Mokhitli
Thank you for your posting.
The request has been referred to the relevant bureau/s for update.
Please note the bureau/s have a 7-21 working day turn-around time.
Once the 21 working days have passed, the customer may review his record accordingly to verify the update.
Should the customer find that his records have not been updated, please contact the bureau/s directly on the details provided below for your ease of reference.
Please note that Absa may refer a request to the bureau/s; actioning of the request and updating of the customer record solely lies with the respective bureau/s.
CPB: ***
Compuscan: ***
Experian: ***
TransUnion: ***
VeriCred: ***
XDS: ***
Kind regards,
Group Customer Care
Rezona Louw
Thank you for your posting.
The request has been referred to the relevant bureau/s for update.
Please note the bureau/s have a 7-21 working day turn-around time.
Once the 21 working days have passed, the customer may review his record accordingly to verify the update.
Should the customer find that his records have not been updated, please contact the bureau/s directly on the details provided below for your ease of reference.
Please note that Absa may refer a request to the bureau/s; actioning of the request and updating of the customer record solely lies with the respective bureau/s.
CPB: ***
Compuscan: ***
Experian: ***
TransUnion: ***
VeriCred: ***
XDS: ***
Kind regards,
Group Customer Care
Rezona Louw
NM
Napo M's updateReviewer Update
20 May 2024, 12:01May you please forward This to my email address ****** , cause it’s not showing the contact numbers bureaus.
Thank you
Thank you
NM
Napo M's update20 May 2024, 12:01
Reviewer Update
May you please forward This to my email address ****** , cause it’s not showing the contact numbers bureaus.
Thank you
Thank you
NM
Napo M's updateReviewer Update
13 Jun 2024, 21:03@***CA, YOU REALLY LET ME DOWN, PROBABLY ABSA PAYS YOU TO BRASH US OFF AND ACT AS IF YOU ARE HELPING US. WHAT IS ABSA IS DOING TO ME IT'S UNFAIR.
BUT CLEARLY IF IT WAS A WHITE PERSON I THIS SITUATION, THE PROBLEM WAS GONNA BE SOLVED ON THE SPOT.
I AM TIRED OF RUNNING TO THE BRANCHES ASKING FOR HELP ABOUT THIS.
BUT I'LL POST EACH AND EVERY EMAIL I RECEIVED FROM YOU AND ALL THE TROUBLE I HAVE BEEN, TO GET THIS SOLVED. HOPEFULLY BLACK TWITTER WILL HELP.
BUT CLEARLY IF IT WAS A WHITE PERSON I THIS SITUATION, THE PROBLEM WAS GONNA BE SOLVED ON THE SPOT.
I AM TIRED OF RUNNING TO THE BRANCHES ASKING FOR HELP ABOUT THIS.
BUT I'LL POST EACH AND EVERY EMAIL I RECEIVED FROM YOU AND ALL THE TROUBLE I HAVE BEEN, TO GET THIS SOLVED. HOPEFULLY BLACK TWITTER WILL HELP.
NM
Napo M's update13 Jun 2024, 21:03
Reviewer Update
@***CA, YOU REALLY LET ME DOWN, PROBABLY ABSA PAYS YOU TO BRASH US OFF AND ACT AS IF YOU ARE HELPING US. WHAT IS ABSA IS DOING TO ME IT'S UNFAIR.
BUT CLEARLY IF IT WAS A WHITE PERSON I THIS SITUATION, THE PROBLEM WAS GONNA BE SOLVED ON THE SPOT.
I AM TIRED OF RUNNING TO THE BRANCHES ASKING FOR HELP ABOUT THIS.
BUT I'LL POST EACH AND EVERY EMAIL I RECEIVED FROM YOU AND ALL THE TROUBLE I HAVE BEEN, TO GET THIS SOLVED. HOPEFULLY BLACK TWITTER WILL HELP.
BUT CLEARLY IF IT WAS A WHITE PERSON I THIS SITUATION, THE PROBLEM WAS GONNA BE SOLVED ON THE SPOT.
I AM TIRED OF RUNNING TO THE BRANCHES ASKING FOR HELP ABOUT THIS.
BUT I'LL POST EACH AND EVERY EMAIL I RECEIVED FROM YOU AND ALL THE TROUBLE I HAVE BEEN, TO GET THIS SOLVED. HOPEFULLY BLACK TWITTER WILL HELP.
Absa's replyOfficial
18 Jun 2024, 09:49 Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply18 Jun 2024, 09:49
Official
Dear Napo Mokhitli Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your email address.
Kind regards,Group Customer CareRezona Louw