ITC NOT REMOVED AFTER FULL PAYMENT MADE!

I've lost my employment due to covid... So my vehicle account went into arrears... I've made a full payment of the arrears amount on the 6th of May 2021! I have called ABSA numerous times for them to remove the arrears off my itc as I finally found employment... But due to the fact that my itc still shows I'm in arrears I can't start the job as it's a financial institution...

I've had nedbank in arrears and paid them on the same day, full amount outstanding and they removed the balance off my itc report.

When I call ABSA I speak to 12 different people each time I call and none of them can assist me... Or atleast doesn't want to assist and then they pass the buck to the next department and put me on hold sometimes for 15min at a time

As quickly as ABSA was to list me... Why can't they remove the arrears off itc just as fast?

Can someone please assist me... As this is affecting my livelihood as now I'm sitting at home... With employment.. But because ABSA call Centre agents are ***********... My family has to suffer... Not knowing where the next plate of food will come from... Or where the next R50 for electricity will come from.

PLEASE HELP ME TO GET ON WITH MY LIFE SO I CAN GIVE MY WIFE AND KIDS A BETTER TOMORROW!!!!