ITC Credit profile update

Good afternoon,<br> <br> I have personal loan with you, that had been outstanding for a while and subsequently ended with me being listed on the ITC. <br> <br> I have now paid this loan off and received a letter from your attorneys indicating that this account has been closed and the balance paid off.<br> <br> I was advised to submit proof of this letter to an ABSA branch for my ITC profile to be updated, which I have done. The branch notified me that they would send the email to a relevant people to have this done.<br> <br> The numbers I have been given to call ring and never get answered until they're automatically disconnected.<br> <br> I now need to find out if my request has been actioned as there's no reference to my request. If not, when I should expect this to be finalised.<br> <br> Please assist or point me to the right direction, to have this sorted out<br> <br> Regards,<br> Rabelani Neluvhola<br> ID# ***