IT3B Fixed deposits

<p>I have sent a total of 40 min on the phone just to try and retieve my Income tax cert, </p> <p>I am not registered for internet banking and this makes it very difficult, Not even one of the consultants were able to give me an e-mail adress that i could send my request through, and all that general enquiries say is ill put you through to the relevant department, really can this be so difficult </p>