It's been a month

I app**** for a credit card on the 7th of november! All the paperwork was sent off on the 7th November. To this day I still have not received an answer on my application! It's a month later.<br> <br> I have contacted the call centre on numerous occasions to find out what's happening! The feedback I get is that they are still waiting on an answer and will notify me once it's has been done! Each consultant that I speak to gives a reason of its new systems therefore they cannot give me an answer or there's a back log! I was even contacted by someone in the complaints department and assured me she would contact me the same day and surely that did not happen! <br> <br> Each consultant had asked me if I have sent the documents off which I did! What's is the delay! The complaints department cannot even get back to me how pathetic is that! <br> <br> I'm told on every call that once approved it will take 7 working days to deliver the card but my application has not even been approved.<br> <br> Can someone contact me who actually knows what they talking about