ML
Marco L

1 reviews | Active since Mar 2015

25 Jan 2018, 10:32

It is Impossible to reach ABSA Lines even selecting 2 Languages I still wait 20min???

Good day

I would like to know are you short on staff or is there simply no-one at your call centers???

Just tell me If it is a financial emergency and I needed assistance do you think its fair to wait 20min?

I think that ABSA should start phoning their customers and not the other way around, I am really fed-up its hard enough that your ques are so loooong within the branch, but seems to me the ques at the call centres are just as long?

Once you have time for me please do give me a call, it seems to me that you can't accommodate your large customer base?????

0
Replies (1)
Absa
Absa's reply25 Jan 2018, 16:42
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd