It is impossible to get an IT3 from ABSA

My mother, 89 unfortunately has an investment at ABSA. She phoned the call centre and after 8 calls was unable to speak to a consultant as all the prompts do not refer to obtaining IT 3 statements nor do they have a consultant available to speak to. I phoned the number on last year’s IT3, again no answer. I then emailed to the address indicated and got an auto reply that they do not issue IT3 and it must be accessed via their app. Why do you even state an address. So if you are 89 you must use the app! I got her the app and registered. I tried to change the contact address to an email due to post limitations. For the last 5 days when trying to do this it states that the service is unavailable and they working on it. You can’t be so useless! Nedbank allowed speaking to a consultant and during the process I immediately received the IT3. The same with FNB. So if you’re old , ABSA will ensure to make your life more cumbersome and difficult!