Issuing of incorrect card

I was contacted by Absa call centre and was told that you would be sending me a new credit card to be collected at the century city canal walk branch. Upon collection at the branch, I was handed a silver card (which is incorrect), when in fact I am a Gold Value Bundle client. The bank said to contact the number at the back of the card, in order for call center to correct the situation by issuing a new Gold card. When I called the call center I spoke to 2 different consultant's and got cut off, without them calling me back to resolve the matter. I find this as unacceptable and require a manager to contact me back URGENTLY to resolve the matter. Failing which I will escalate the matter further.