Issue Resolved – Appreciation for Excellent Service from Godfrey Ndou (ABSA)

I would like to update my previous review regarding the incorrect listing of my ABSA personal loan as “in arrears” on my credit profile.

While the initial error caused significant stress and prejudice to my credit standing, I would like to sincerely thank Godfrey Ndou from ABSA for his exceptional assistance in resolving this matter.

Godfrey truly went the extra mile. He kept me updated on a daily basis, communicated clearly and professionally throughout the process, and ensured that the incorrect information was corrected with the relevant credit bureaus. Thanks to his dedication and follow-through, my credit profile has now been amended.

Errors of this nature can have serious consequences for consumers, especially when applying for finance, and I hope ABSA will continue to improve its internal controls to prevent similar issues in future. That said, I am grateful for the way Godfrey handled my case and for the effort he put into restoring my credit record.

Thank you, Godfrey, for your commitment, professionalism, and support — it is genuinely appreciated.