aC
angela C
1 reviews | Active since Feb 2014
11 Oct 2021, 18:17
*** is useless. Don't expect any action
*** Don't expect any action. For 2 months i've been unable to access money in my account whilst overseas due to my card's magnetic strip not working. been passed from pillar to post and empty promises and the only response I get is to go to a branch. The concept of me being unable to go to a branch seems above their understanding. Absolutely Useless!!!!
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
12 Oct 2021, 09:36Dear Angela Cordani
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply12 Oct 2021, 09:36
Official
Dear Angela Cordani
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***3.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
aC
angela C's updateReviewer Update
12 Oct 2021, 10:15Hi. I received an email saying you'll investigate and repky by 19 Oct but not sure how you're going to investigate and give feedback if you don't have any of the account details? Welcome to phone me
aC
angela C's update12 Oct 2021, 10:15
Reviewer Update
Hi. I received an email saying you'll investigate and repky by 19 Oct but not sure how you're going to investigate and give feedback if you don't have any of the account details? Welcome to phone me
Absa's replyOfficial
12 Oct 2021, 12:13Dear Angela Cordani
Please note that I was able to track the accounts you have with Absa which is your Flexi Account and Credit Card, however, you are more than welcome to confirm with us the correct card in question but please reply privately.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Please note that I was able to track the accounts you have with Absa which is your Flexi Account and Credit Card, however, you are more than welcome to confirm with us the correct card in question but please reply privately.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply12 Oct 2021, 12:13
Official
Dear Angela Cordani
Please note that I was able to track the accounts you have with Absa which is your Flexi Account and Credit Card, however, you are more than welcome to confirm with us the correct card in question but please reply privately.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Please note that I was able to track the accounts you have with Absa which is your Flexi Account and Credit Card, however, you are more than welcome to confirm with us the correct card in question but please reply privately.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
aC
angela C's updateReviewer Update
12 Oct 2021, 13:55I've been trying to sort this for my aunt in England. She has been emailing and phoning Absa and no reply and I've been phoning on her behalf. I'll have her send you all the relevant information that she has sent so far to your email address
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angela C's update12 Oct 2021, 13:55
Reviewer Update
I've been trying to sort this for my aunt in England. She has been emailing and phoning Absa and no reply and I've been phoning on her behalf. I'll have her send you all the relevant information that she has sent so far to your email address
Absa's replyOfficial
12 Oct 2021, 18:30Hi Angela
It seems then the complaint is logged incorrectly as you provided your details for the complaint and case logged under your name.
Please ask your aunt to respond with all the correct info to change this complaint into her name, Please note that the turnaround time will also change as we will be waiting for the corrected details and will have to redirect the complaint accordingly
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
.
It seems then the complaint is logged incorrectly as you provided your details for the complaint and case logged under your name.
Please ask your aunt to respond with all the correct info to change this complaint into her name, Please note that the turnaround time will also change as we will be waiting for the corrected details and will have to redirect the complaint accordingly
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
.
Best regards,
Absa's reply12 Oct 2021, 18:30
Official
Hi Angela
It seems then the complaint is logged incorrectly as you provided your details for the complaint and case logged under your name.
Please ask your aunt to respond with all the correct info to change this complaint into her name, Please note that the turnaround time will also change as we will be waiting for the corrected details and will have to redirect the complaint accordingly
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
.
It seems then the complaint is logged incorrectly as you provided your details for the complaint and case logged under your name.
Please ask your aunt to respond with all the correct info to change this complaint into her name, Please note that the turnaround time will also change as we will be waiting for the corrected details and will have to redirect the complaint accordingly
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
.
Best regards,
aC
angela C's updateReviewer Update
03 Dec 2021, 11:33I'm quite late with this reply, but would like to thank Elaine and Hennie at Absa Centurion branch. They finallly sorted out in 3 hours what the rest of Absa couldn't sort out in 2 months. They should receive increases and bonuses. Absolute customer focused and attentive. Thank you
aC
angela C's update03 Dec 2021, 11:33
Reviewer Update
I'm quite late with this reply, but would like to thank Elaine and Hennie at Absa Centurion branch. They finallly sorted out in 3 hours what the rest of Absa couldn't sort out in 2 months. They should receive increases and bonuses. Absolute customer focused and attentive. Thank you
Absa's replyOfficial
03 Dec 2021, 14:40Dear Angela Cordani
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply03 Dec 2021, 14:40
Official
Dear Angela Cordani
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,