Is this ****************?

Virgin money has stopped working in South Africa. For those who does not know, ABSA manages these accounts. Not only did I not receive notification that all Virgin accounts will be closed, but now that it is, I cant access the money I have in there. The consultants at ABSA is telling me that I need to go into a branch to transfer my money. What incompetence is this during a Covid pandemic while my internet banking is still active. Surely I should be able to transfer out of the account if THEY are closing the accounts without notification. After all, it is my money. The emails sent to *** response is just that "your query" has been resolved while nothing is done on their side. Is this ****************?