Is the Call centre a Myth?

I have been trying from 07h30 this morning to contact the credit card call centre on *** and ***, but nothing. all I end up with is a sore shoulder and hand from holding the phone. I have made roughly 15 attempts and held on for more then 5 minutes on each attempt. This is ridiculous! this is exactly why customers will move to another bank, and I a one of those and i'm sure that after my family and friends hear about this, those that bank with ABSA will support and follow me. High call volumes is no longer an excuse.