FP
Freek P
1 reviews | Active since Dec 2018
19 Dec 2018, 18:02
Is the Bank Ombudsman really impartial?
A victim of internet banking *****. I gave instructions for ABSA to freeze the accounts into which the money was transferred, once I was notified of two substantial transfers by ABSA. ABSA confirmed that the two accounts were frozen and only R5000 was **********ly withdrawn. After months deliberate negotiations, ABSA was only willing to refund half of the ********** transaction. Is this normal practice by commercial banks? Especially after confirming that the two ********** accounts were frozen?
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Absa's replyOfficial
20 Dec 2018, 09:44 Dear Customer Thank you for bringing this matter to our attention. I have noticed that the matter exhausted all the internal avenues and a verdict was given to you referring to case numbers *** which was from the Pre-Ombudsman site and case reference *** from the Ombudsman site.
Further to that we are unable to assist from our site. You are at liberty to pursue the matter outside banking. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Further to that we are unable to assist from our site. You are at liberty to pursue the matter outside banking. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Absa's reply20 Dec 2018, 09:44
Official
Dear Customer Thank you for bringing this matter to our attention. I have noticed that the matter exhausted all the internal avenues and a verdict was given to you referring to case numbers *** which was from the Pre-Ombudsman site and case reference *** from the Ombudsman site.
Further to that we are unable to assist from our site. You are at liberty to pursue the matter outside banking. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Further to that we are unable to assist from our site. You are at liberty to pursue the matter outside banking. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd