Is the Absa Transactional ***** Department real?

I paid R5000 from my Absa cheque account into a Standard Bank Account that was closed due to other ***** cases reported against the account holder, and have managed to get them to refund Absa. My Absa cheque account had been closed in the interim and I'd just like to know if the Absa Transactional ***** Department actually exists, according to the ***** Hotline these people have no direct lines or phones (hard to believe!) only access to email. So customers are advised to email their queries which are answered but with very vague feedback, to date the money has not been refunded to my existing Absa Savings account even though this has been confirmed by Faith Joshua, Lebogang Masuku and Geoff Van Schalkwyk. To date my account hasn't been credited even though I've sent approximately 50 emails this and last week.