HK
Hennie K
1 reviews | Active since Jun 2014
17 Jan 2023, 17:37
Is service still a priority......
I have 2 bonds with Absa...both have flexi reserves available....one was paid out and now I struggle to get the funds available on the other bond....everytime I call the centre someone else answers and you have to repeat yourself numerous times and no person seems to able to assist me.
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Absa's replyOfficial
18 Jan 2023, 11:33Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards
Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply18 Jan 2023, 11:33
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***5. I will review and provide you with my specific contact details as well as an expected timeframe for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards
Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,