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lorraine F

1 reviews | Active since Oct 2017

15 Feb 2023, 12:09

Is ig possible there's a worse bank than ABSA.

I arrived at ABSA Bank Davenport Customer Services at about 11.30. 2 people being served, I was 5th in the queue. When teller 1 had finished helping her client at 11.41, she walked off leaving just 1 teller as they did not replace the first one . It is now 12.00...I am 3rd in the queue and still no 2nd teller or request if any other staff member could help. Then the worst ...guy previously helped, then went to the tellers, was there for about 7 or so minutes and now he's returned and went to front of queue so now I'm 4th in queue. BTW the lady being helped needed to go to teller .. THE TELLER REFUSED TO HELP ANYONE ELSE WHILE WAITING FOR HER TO RETURN...8 minutes later we are still waiting. ABSA customer service is really bad...I know it's the same at windermere...I wonder if there's any ABSA that has a good customer service.

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Replies (1)
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lorraine F's update15 Feb 2023, 14:51
Reviewer Update
I finally got assistance, after waiting an hour, it was the teller who returned from lunch...then her counterpart left to go on lunch!!!! Not sure if its ABSA's system that's slow, or teller slow but all I needed was a new card (they flippin introduced cards that expired!!!! and it took about 15 minutes. The teller was very nice but it doesn't help to appease frustration with such by ABSA. bad service