Hellopeter
Share Your Experience
PM
Pierre M

1 reviews | Active since Apr 2013

29 Jun 2020, 17:23

Is ABSA still opening business accounts?? Service is pathetic!

I am trying to open n business account with ABSA for the past three weeks. Still no luck... It is obvious that ABSA does not need new business.

0
Replies (4)
Absa
Absa's reply30 Jun 2020, 09:18
Official
Dear Pierre
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . 
 
 
Kind regards,
Rezona Louw 
Group Customer Care
PM
Pierre M's update02 Jul 2020, 17:15
Reviewer Update
Good day Rezona Louw, out of curiosity why did you not get back to me regarding my attempt to open a business account with ABSA? You said i will be contacted within a couple of hours...... Antoher 2 days wasted while ABSA just DONT CARE and my business is loosing money without a bank account!!!!!!!
Absa
Absa's reply03 Jul 2020, 09:52
Official
Dear Pierre
 
Thank you for your posting.

Please accept our sincere apology on any inconvenience caused and for the delay in responding to your matter.

Our office is still busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.

Kind regards,
Rezona Louw 
Group Customer Care
PM
Pierre M's update03 Jul 2020, 10:06
Reviewer Update
WOW... Thank you ABSA for NOTHING!!! Please see dates of mails...PATHETIC!!!!!
Dear Pierre

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology on any inconvenience caused.

The reference number to your complaint is C-***0.

Our office is busy with the investigation on your complaint and will provide you with feedback on or before 02 July 2020.

Regards,

Rezona Louw

And Another two days wasted...
Dear Pierre

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology on any inconvenience caused.

The reference number to your complaint is C-***0.

Our office is still busy with the investigation on your complaint and will provide you with feedback on or before 06 July 2020.

Regards,

Rezona Louw
Is this delay because i am n WHITE MALE ????? trying to do business ??????