Is ABSA *****ing from me?

I had a credit card with ABSA few years ago and when the card expired and I was due for a new one I asked the ABSA contact centre to cancel the facility. This was probably in 2012 or so.<br> I requested the service again and received a new card late around October 2015. <br> <br> To date, I have only used the card for a purchase in November or around R152. <br> <br> On 3rd Feb 2016 I received a call from ABSA advising that I owe R1153.49<br> <br> It seems that the facility was never cancelled on my initial request and has been accruing charges for the last few years. It also seems that ABSA never had my contact details to send me a statement for all of these years while charges have been accruing. Now after my purchase they suddenly have my details again and have started sending me statements. <br> <br> I'm obviously not willing to pay this amount for a service which I requested be cancelled and have not been receiving. <br> <br> I've emailed ABSA on the address given on the card statement [Email Removed] twice, first on 4 Feb 2016 and then again on 12 Feb 2016. Both times I received an automated acknowledgement to my mail but no further response.<br> <br> Is ABSA avoiding me because they are *****ing from me?