tO
thomas O
1 reviews | Active since Dec 2010
15 Feb 2023, 15:23
Is Absa legit?
I was locked out of my digital service, "due to unpaid fees" – but there has always been more than enough money in the account. The best part: when you call their customer care line, ***, you get a message saying, "the number does not exist".
I feel like I'm being ****med.
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thomas O's updateReviewer Update
15 Feb 2023, 16:14Turns out it’s because my account was flagged after I added a recipient in another country, for transfers via Western Union.
Why offer a WU service if you’re just going to flag and lock my account every time I use it?
Why offer a WU service if you’re just going to flag and lock my account every time I use it?
tO
thomas O's update15 Feb 2023, 16:14
Reviewer Update
Turns out it’s because my account was flagged after I added a recipient in another country, for transfers via Western Union.
Why offer a WU service if you’re just going to flag and lock my account every time I use it?
Why offer a WU service if you’re just going to flag and lock my account every time I use it?
Absa's replyOfficial
16 Feb 2023, 09:31Dear Thomas Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayAbsa Bank Group Customer Care
Best regards,
Absa's reply16 Feb 2023, 09:31
Official
Dear Thomas Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayAbsa Bank Group Customer Care
Best regards,