Is ABSA in a financial downward spiral

I went to ABSA in Bedford Centre today 25th November at 12:00. The que for the tellers was very long, and only two tellers working. Also no manager available at the branch. Surely with not renewing the Springbok sponsorship ABSA would have surplus funds to employ more staff to alleviate the ques. There is nothing more frustrating than standing in a que at a bank. People have now grown accustomed to poor service and long ques at the banks, it's expected that you waste your time at a bank. In a changing business world, ABSA is stuck in the past.